Contact Us

Contact Us

If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us with your full name, account number and/ or IC number and contact number in your email to us.

We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.

General Inquiries/ Complaint/
Feedback
Telephone Operating Hours
Bancassurance
03-2055 9733/ 9971
& 03-2731 5338
(During Office Hours)
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Bankcard 03-5522 3000
(8:00 am - 9:00 pm, Mondays
to Fridays)

03-7803 2836
(After Office Hours including
Public Holidays)
Credit Card/ Debit Card 03-5522 3000
(8:00 am - 9:00 pm, Mondays
to Fridays)

03-7947 5488/ 5481/ 5482 &
5483

(After Office Hours including
Public Holidays)
Call Centre 03-5522 3000 Monday to Friday:
8:00 am - 9:00 pm

After Office Hours, Weekends and
Public Holidays:
Credit/Debit Card: 03-7947 5488
Bankcard: 03-7803 2836
Customer Careline
1 800 88 3883
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
General Line
03-2055 9000
(During Office Hours)
Trade Finance
03-2178 5000
(During Office Hours)
Unit Trust 03-2055 9931/ 9341/ 9936
& 03-2731 5314

(During Office Hours)
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