The information furnished herein is by no means exhaustive as it is based on cases received by Affin Bank Berhad and Affin Islamic Bank Berhad.
Caller ID spoofing
It has been brought to our attention that the Bank's general line number has been used by unauthorized parties to trick unsuspecting customers into providing their personal information with intention to cheat. The phone numbers used are exactly or very similar to the Bank's contact number (e.g. 603-2055 9000, 603-5522 3000).
Based on complaints received, calls are mostly related to credit card transactions. Examples include collection of payment overdue, verification of transaction done at a location where the customer may not reside or a transaction that is not performed, uncollected credit card, etc.
Unauthorised use of credit card
The modus operandi of recent incidences reported is as follows:
Modus Operandi 1
Modus Operandi 2
We would like to advise you NOT to entertain such requests. Please be guided by the following:
Transfer of money to third party account
Victims of this type of scam will be coaxed into transferring money to a third party account. The modus operandi is as follows:
If you have fallen victim to these calls, you may take these steps to minimize any damage:
For further information on the various financial scams, kindly refer to the following links: