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Terms & Conditions
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Fees & Charges
Amendment of Goods and Services Tax (GST) rate from Six Per cent (6%) to Zero Per cent (0%).
Revision of Terms & Conditions of Anytime, Anywhere with affinOnline Campaign
Scheduled Maintenance of AffinOnline Website
Revision of Terms & Conditions of Cash-on-Call Instalment Plan (“CIP”)
Revision of Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”)
Effective 1 June 2018, the Goods and Services Tax (GST) rate imposed on AFFINBANK Credit Card/AFFIN ISLAMIC Credit Card-i’s fees and charges will be amended from 6% to 0%.
Please refer to the following links for revision of fees and charges and the terms and conditions after implementation of 0% GST rate.
Fees and Charges
1. Fees and Charges for AFFINBANK Credit Card
2. Fees and Charges for AFFIN ISLAMIC Credit Card-i
Terms and Conditions
1. AFFINBANK World Mastercard Terms and Conditions
2. AFFINBANK Credit Card Terms and Conditions
3. AFFIN ISLAMIC World Mastercard Terms and Conditions
4. AFFIN ISLAMIC Credit Card-i Terms and Conditions
For further information on 0% GST rate, please call us at 03-8230 2222 or 03-8230 2323 (AFFINBANK World Mastercard/AFFIN ISLAMIC World Mastercard).
Affin Bank BerhadCards Business Department
Dear valued Customers,
Effective 28 May 2018, we will revise the Terms and Conditions of Anytime, Anywhere with affinOnline Campaign. This revised Terms and Conditions will apply thru out the campaign duration, starting from March 2018 until May 2018.
The changes amongst all are to incorporate:
a. Campaign participation eligibility criteria to win on the monthly prizes.
Please refer to the following link for further information on the revised version of the Terms & Conditions:
• The Terms & Conditions of Anytime, Anywhere with affinOnline (ENG) (BM)
Except as expressly specified by this Notice, all other Terms and Conditions shall remain the same.
Digital Channels DepartmentAffin Bank Berhad
Scoot your way to amazing prizes with AFFIN Cards from 15 May 2018 to 15 September 2018.
Please click on the following links for more details.
Terms and Conditions Apply.
Dear Valued Customers,
We will be carrying out scheduled maintenance between 1 June 2018, 11.00pm and 2 June 2018, 5.00am. During this period, you may experience temporary service disruption on our AffinOnline website.
We sincerely apologise for any inconvenience caused. For further clarification, please contact our Contact Centre at:
03-2028 6300 (9:00pm - 8:00am)
Dear valued Cardmembers,
Effective 11 April 2018, we will revise the Terms and Conditions of Cash-on-Call Instalment Plan (CIP).
a. Cessation of requirement for a copy of cardmember’s Current / Saving account statement or passbook; and
b. Revision of term for AFFIN Holdings Berhad (“AHB) to AFFIN Bank Group (“ABG”) in the Consent for Group Privacy Notice clause due to reorganisation of the AFFIN Group of Companies.
• The Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“CIP”) (ENG) (BM)
Cards Business DepartmentAffin Bank Berhad
Effective 11 April 2018, we will revise the Terms and Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”).
a. Cessation of requirement for copy of cardmember’s credit card statement; and
• The Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”) (ENG) (BM)
Please click here for full terms and conditions>
Affin Bank Berhad and Affin Islamic Bank Berhad (AFFIN Bank Group) is committed to provide the highest level of service. To help us achieve this, we will be embarking on a Customer Experience Survey commencing from end of February 2018 throughout the year.
The Survey will be carried-out by an independent market research company, i.e. Nielsen Company (Malaysia) Sdn Bhd on behalf of Affin Bank Group. Our aim is to identify any shortfalls between your expectations and our performance so that we can focus on the areas for improvement in our efforts to serve you better.
Based on our random selection, the Survey may be conducted over the telephone or face-to-face. The consent to conduct the survey will be obtained by our Consultants from customers upfront. Please be assured that your responses will be strictly kept confidential and will be used for the purpose of the Survey only. Should you require further clarification, please feel free to contact our Careline at 1 800 88 3883.
AFFIN Bank Group has put in place a personal data protection policy contained in its Privacy Notice which shall govern the use and protection of your personal data. Kindly refer to our Privacy Notice for further information which is available in the corporate website at www.affinbank.com.my and www.affinislamic.com.my .
We hope to receive your support as your open and honest feedback will help us to continuously enhance your overall banking experiences with us.
Thanking you in advance for your continued support.
THE MANAGEMENT OF AFFIN BANK GROUP
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