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The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline key commitments and services standards for all banks when providing service to customers. At AFFINBANK/AFFIN ISLAMIC Bank, we are steadfast towards creating and delivering excellent banking experience by putting our customers at the heart of everything we do. As reflected in this service charter,customers can expect to be greeted with utmost courtesy,professionalism, respect, efficiency and transparency at all times from all our bank personnel.
Customer Service Client Charter (ENG)
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