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We Are with You

The rapid outbreak of COVID-19 has had a significant impact to the world – from individuals, families, businesses to the nations.
It’s indeed a challenging time, but not for recrimination and resentment. Instead, it’s a time for unity and solidarity.

We in AFFINBANK and AFFIN ISLAMIC are here to help you ride out the storm.

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Financial Assistance Instalment Relief (FAIR) Program

The Financial Assistance Instalment Relief (FAIR) is a specially customized and supportive financial assistance solutions to customers during these challenging times for customers from the various customer segments, namely individuals, SME and Corporate customers

Please click here for a list of Frequently Asked Questions (FAQs) of Financial Assistance Instalment Relief (FAIR) Program.

Please click here for a list of Frequently Asked Questions (FAQs) of Flood Relief Program (FRP).

Please click here to apply for FAIR/FRP Program.

Still have questions?

AFFINBANK would like to reassure our customers that we will extend support and provide assistance where necessary. Whilst we have started reaching out to customers to better understand individual circumstances, we can further help if customers who feel they require further assistance to also reach out to us.

Please also reach out to us through the following contact points to discuss any possible financial concerns prior to the end of the moratorium period.

Please also reach out to us through the following contact points to discuss any possible financial concerns prior to the end of the moratorium period.

#StaySafe and do your banking transactions using the Bank’s Retail Internet Banking & Corporate Internet Banking platform at www.affinonline.com. #YouMatterToUs.

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Announcements & Updates

Banking Operations for Branches During CMCO

With effect from 9 November 2020 until 6 December 2020, ALL AFFINBANK and AFFIN ISLAMIC BANK Branches in Sabah and Peninsular Malaysia (excluding Perlis, Pahang and Kelantan) will operate in accordance with the revised times below for the duration of the Conditional Movement Control Order (CMCO).....


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TEMPORARY CLOSURE OF AFFINBANK SANDAKAN BRANCH

Kindly be informed that AFFINBANK Sandakan Branch and Self-Service Terminal will be temporarily closed from 26 October to 4 November 2020.....


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TEMPORARY CLOSURE OF AFFINBANK TAWAU BRANCH

Kindly be informed that AFFINBANK Tawau Branch and Self-Service Terminal will be temporarily closed from 17 October 2020 to 3 November 2020.....


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Temporary Closure of Menara AFFIN and AFFINBANK Central Branch for Sanitisation Process

Please be informed that Menara AFFIN and AFFINBANK Central Branch will be temporarily closed on 16 October 2020 (Friday) for sanitisation process.....
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NEW BANKING HOURS OF AFFINBANK BRANCHES IN SABAH, SELANGOR, KL & PUTRAJAYA DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

Please be informed that our AFFINBANK branches.....
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Temporary Closure of AFFINBANK Sadong Jaya Secured Personal Financing Hub

Please be informed that AFFINBANK Sadong Jaya Secured Personal Financing Hub will be temporarily closed....
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NEW OPERATING HOURS OF AFFINBANK BRANCHES UNDER RED ZONE AREA

Please be informed that all our AFFINBANK branches in the Red Zone areas remain open for business....
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FINANCIAL ASSISTANCE INSTALMENT RELIEF (FAIR)

The 6-month automatic moratorium period ends on 30 September 2020...
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Revised Operating Hours

Contact Centre
During the Movement Control Order, our Contact Centre operating hours have been revised as below....

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Revised Operating Hours

Branches and Self Service Terminals
In line with the #MovementControlOrder issued by the Government, please take note that operating hours....

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Temporary Closure of Branches

In line with the ‘Movement Control Order’ issued by the Government in view of the current covid-19 situation, beginning 30 March until 14 April 2020, some of our branches will be temporarily closed....

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Delay In Delivery of CASA/CASA-i Monthly Statement & Consolidated Statement

In view of the Movement Control Order (MCO), kindly be informed that there will be a slight delay on the delivery of CASA/CASA-i monthly statement....
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New Cheque Collection Hours

In view of the Movement Control Order (MCO), pleased be informed that effective 15 April until 28 April 2020, the last cheque collection hours will be revised to 3:00pm....


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