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Your Voice Counts
If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to firstname.lastname@example.org. To expedite our response, we would appreciate it if you could furnish us with your full name, account number and / or IC number and contact number in your email to us.
We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.
9:15 am to 4:15 pm (Monday to Thursday)
9:15 am to 4:00 pm (Friday)
1:00 p.m to 2:00 p.m (Friday) (Closed for AFFIN ISLAMIC branches)
Kelantan & Terengganu
9:15 am to 4:15 pm (Sunday to Wednesday)
9:15 am to 4:00 pm (Thursday)
Sabah & Sarawak
9:00 am to 4:00 pm (Monday to Friday)
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No matter what the issue is, we want to hear about it. We welcome feedback, both positive and negative, because by making it easy for you, it helps us to improve our standards in a measurable way.
If you are unhappy with our service, let us know so that we can fix the problem quickly.
If you are happy with our service, tell us about it so that we know what is important to you and not only do more for you but also recognize our staff who consistently demonstrates excellent customer service.
We assure you that your feedback will be taken seriously because YOUR VOICE COUNTS!
To expedite our response, we would appreciate it if you could furnish us with your full name, account number and/ or IC number and contact number in your email to us.
We wish to advise that in accordance to the Section 134 (2) Financial Services Act 2013 and Section 146 (2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.
The only other instances where we will disclose the customer's information are:
Kindly refer to our Privacy Notice for further information.
There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Ombudsman for Financial Services (OFS). The OFS provides resolution of financial disputes. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or OFS's website at www.ofs.org.my.
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